01
Answer
Greet the caller and understand why they called.
Agent QuackOpen menu
Every call deserves an answer
See the call flowIncoming customer call
Agent Quack is answering
“I can help with that. What would you like to book?”
AnswerCaptureRoute
Your busiest moment is often when the phone rings.
Customers do not know the team is helping someone else. They only know nobody answered.
A customer calls
2:17 PMYour team is already busy
Right nowThe call should still have somewhere useful to go.
From ring to next step.
A useful voice system does three things well.
02
Capture
Collect the details your team needs for the next step.
03
Route
Pass the conversation on with useful context.
Want to build the wider lead system?
Never Miss a Lead is the practical guide to mapping the journey beyond the first call.
Preview the guide